FAQs

Unfortunately some of the brands we sell in-store won’t let us sell them on the internet…yes we know it’s a bit silly, but we don’t make the rules on this!
You can order them by phone, so give us a call on 08456 43 43 44 and we can ship them straight to you!

Yes. We accept all major credit and debit cards in our stores.

The following terms apply in addition to our standard terms of sale and relate to customers purchasing goods in-store via our retail stores.

Refund & Exchange Policy

If you wish to return any stock item purchased from the store you will be required to bring your receipt as well as the goods in ‘mint’ condition, fit for resale.

In-store purchases:
If you return the goods within 3 days of purchase you may choose either to exchange the goods or request a refund. If you return your purchase after 3 days you will not be entitled to a refund. You will be offered an exchange for alternative goods and services. We do not issue credit notes.

Distance Sales (by telephone order):
If you have made your purchase via our telephone order service and had your order delivered we will
extend this refund period to 7 days. After 7 days you will not be entitled to a refund. You will be offered an exchange for alternative goods and services. We do not issue credit notes.

Beyond 14 days from the date of purchase UOE will only accept defective goods for return. Please
see below for our defective goods policy.

Please note: special order items, items marked as on sale and bespoke products are not permitted for
return unless defective regardless of method of purchase.

Universal Office Equipment UK Ltd: GB 03147581 Registered in England and Wales.

All divisions of our company have the same number: GB 245 9954 16.

UOE is a trading name of Universal Office Equipment (UK) Ltd. Universal Office Equipment (UK) Ltd is a wholly owned subsidiary of UOE Holdings Ltd, an Onjoy Ltd company.
Our registered address is 120 High Road East Finchley N2 9ED.

Yes. Please review our latest CSR & Sustainability Overview.

Yes, all our branches are equipped with wide entrances, electric-sliding doors (where required), ramps where necessary and lifts to all floor areas. Our counters are fitted with 2-level serving heights and packaging zones are also set at 2 levels too. Some counters are fitted with hearing loops too. If you require additional support in the branch please let us know so a colleague can assist you.

We do not permit 2 wheeled electric scooters in store.

Unfortunately, we are unable to allow bicycles in store due to health and safety (risks of the bicycle toppling over and damaging stock, fittings and customers but also due to space limitations. If you have a foldable bike you can fold it and carry it in store but all other bicycles must be left outside.

Yes! We welcome well-behaved dogs (on leads) in all our branches.

Each UOE Store & Post Office has its own opening times. Check the location page for the latest opening times:

Camden

Crouch End

East Finchley Store

Hertford Store

Muswell Hill Store

Potters Bar Store

Stoke Newington