FAQs

No we do not.

Delivery offices handle undelivered mail. Post Offices offer retail services and counter services like banking and travel money as well as a wide range of mail options, not just Royal Mail.

Yes, if it meets Royal Mail’s size and weight limits. These vary depending on the service you opt for.

Yes, with valid ID and the delivery card or tracking number. The ID must be a physical ID (real thing , not a photo or a copy of it). The only digital ID we accept is EasyID which you can register for at postoffice.co.uk

Royal Mail: 18 days. Evri/DPD/Amazon: 7–10 days.

No you have to visit DPD.com

No, you have to visit evri.com.

Yes,  it is 0300 222 000.

Yes, it is 03457 740 740. They’re open Monday to Friday 8am-6:30pm, Saturday 8am-3pm and Sunday 9am-2pm.

That is Royal Mail, you’d need to contact them.

No, They don’t take phone calls you have to visit. We don’t operate them – we only operate the Post Offices (the shops on the high street – we don’t do deliveries!)

We do not transfer calls to the branch as they are busy serving customers.

Please check the courier’s tracking site. We don’t track parcels directly. But if you used a signed for service and it says it is still in the branch this won’t be correct. All mail is cleared daily from the branch. “Signed for” doesn’t include tracking so you wont get any movement updates accept that it was received in the branch until the it is ultimately signed for at the destination. For any further queries you will need to contact Royal Mail at royalmail.com

We don’t do deliveries – we operate the retail stores only. You can check if your parcel is in store on the courier’s website – we do not provide tracking services over the phone.

You will need to do that online as we no longer take telephone orders for change. Please visit www.uoe.co.uk/changeorders

Special Delivery cut-off is typically 4.45 PM. The item needs to be in the bag completed by then and it can be busy at that time of day so you should allow extra time.

Usually around 4.45 – 5pm, except on Saturday when it is around 11:45. There is no official collection on a Sunday in the stores that are open but the royal mail does an early clearance on Mondays so best to get it in the earlier the better!

We have a range of our best selling products available on deliveroo from many of our stores – just go to www.deliveroo.co.uk and type UOE Store in the restaurant name box!

If you wish to return any stock item purchased from the store you will be required to bring your receipt as well as the goods in ‘mint’ condition, fit for resale.

In-store purchases:
If you return the goods within 3 days of purchase you may choose either to exchange the goods or request a refund. If you return your purchase after 3 days you will not be entitled to a refund. You will be offered an exchange for alternative goods and services. We do not issue credit notes.

Distance Sales (by telephone order):
If you have made your purchase via our telephone order service and had your order delivered we will extend this refund period to 7 days. After 7 days you will not be entitled to a refund. You will be offered an exchange for alternative goods and services. We do not issue credit notes.

Beyond 14 days from the date of purchase UOE will only accept defective goods for return. Please see below for our defective goods policy.

Please note: special order items, items marked as on sale and bespoke products are not permitted for return unless defective regardless of method of purchase.

Please visit our Contact Page 

UOE is short for Universal Office Equipment. We started as a typewriter maintenance company back in the 1980s, and our heritage has always been in stationery and related equipment. We are now London and Hertfordshire’s leading franchise operator of Post offices branches serving over 2m customers every year. Please click on About Us to find out more about our history.

Universal Office Equipment UK Ltd: GB 03147581 Registered in England and Wales.

All divisions of our company have the same number: GB 245 9954 16.

UOE is a trading name of Universal Office Equipment (UK) Ltd. Universal Office Equipment (UK) Ltd is a wholly owned subsidiary of UOE Holdings Ltd, an Onjoy Ltd company.
Our registered address is 120 High Road East Finchley N2 9ED.

Yes. Please review our latest CSR & Sustainability Overview.

Please return to the branch to see if it was left. We are unable to assist as we are not based in the branch.

No, please contact your local council or Transport for London

All our stores offer ID photo and passport prints with digital code option for online applications all done in minutes. The cost for the photo varies depending on the exact requirements. Due to space and safety risks, we do not take photos of babies or children unable to sit or stand for the photo.

At a few of our branches we offer a Bank of England note swap service (Golders Green, High Holborn) our other stores can deposit old notes into your bank account but cannot swap. Alternatively customers can visit the Bank of England to exchange old notes.

At our Muswell Hill Store we offer free wifi access for 30 minutes (we’re rolling this out in other branches soon) . In all other stores we can’t access your laptop on our network. The best way to do it is to either email the branch your file with instructions and we’ll print it when you arrive or bring it on a usb stick and we’ll do it whilst you wait. It doesn’t take long, our machines are super-fast!

Printing a file in-store at UOE is quick and easy. Simply bring your document on a USB drive or email it to the store’s printing service (the email address is listed on the branch page on our website). We offer black & white and colour printing, various paper sizes and finishes, and additional services like binding and laminating. Once in-store, our team will assist you in selecting the best print options to suit your needs.

Yes, all our branches are equipped with wide entrances, electric-sliding doors (where required), ramps where necessary and lifts to all floor areas. Our counters are fitted with 2-level serving heights and packaging zones are also set at 2 levels too. Some counters are fitted with hearing loops too. If you require additional support in the branch please let us know so a colleague can assist you.

We do not permit 2 wheeled electric scooters in store.

Unfortunately, we are unable to allow bicycles in store due to health and safety (risks of the bicycle toppling over and damaging stock, fittings and customers but also due to space limitations. If you have a foldable bike you can fold it and carry it in store but all other bicycles must be left outside.

Yes, well-behaved dogs (on a lead) are welcome. Service animals are always allowed.

Our closing times vary by location, check the appropriate store page here on our website to find the opening hours for your nearest branch.

The water companies charge a fee for paying your bill at the post office. This is beyond our control. Please contact your water company for more information.

You can pay in coins but they must be bagged up (we can supply the bags) in individual denominations to the amounts specified on the bag. Changing giving services are only provided to banking customers who have a business account with an approved bank. You should check with your bank if you are able to do it at the Post Office as it different for each bank and company.

Yes, we offer foreign exchange. Rates vary by currency and branch. We do not quote rates over the phone as they vary. You’ll need to go into branch.

Yes, we support top ups and other utility top-up services.

Yes, for most banks we can do that. You’ll need your sort code and account number and we’ll do the rest. There is no charge for the service.

No, this is a National Savings and Investment product and no longer available at the Post Office. www.nsandi.com is the best place to go.

This is controlled by your bank, not Post Office. Please contact your bank to confirm your limit for cash deposit.

The withdrawal limit is usually set to the same as your ATM withdrawal limit. However, you can contact your bank to see if a temporary increase can be organised if you need a larger amount – just let your bank know where you would like to draw it and they will assess your request. We don’t set the limits ourselves and the limit is different for every customer!

We only offer a change-giving service for business customers of some banks. We will not change notes for coins for personal banking customers as the banks we work with do not provide this service via the Post Office. To check if we are able to do this service please click on this link and select your bank from the drop down to see the services available in branch: Everyday Banking

To check what we can do for you please click this link and select your bank name. The link will show you which services are available for your bank: Everyday Banking

Yes. We accept all major credit and debit cards in our stores.

No. we cannot take payment for credit card bills currently. This can only be done online or at your bank. We can take payment for a variety of other bills.

If you have a sheet with a series of barcodes on it for checking you can bring that into the branch and we can check it against your original documents. Please make sure you bring all the documents that are listed in hard copy – we cannot accept screen shots or photocopies.

Yes, you can get Postal Orders at the Post Office. You need to bring cash for the amount plus the appropriate fee. If you bank with most UK banks you’ll be able to draw cash at our Post Office counter with a debit card. Details of the costs are shown here: Postal Orders

No, you can’t sorry.

We have a lot of choices and the options vary by the store (as some branches offer additional delivery options to other locations). To ensure we give you the most accurate pricing you’ll need to come into store and our colleagues can go through the options that will suit your requirements fully. We do not quote parcels over the phone.

We currently only offer UPS drop off and pick up at our Reigate Store.

Some branches accept DPD. The website will show if DPD is offered in store.

Some branches accept Evri. The website will show if EVRI is offered in store.

Yes, bring your ID and original documents.

Yes, all full service UOE stores (East Finchley, Crouch End, Muswell Hill, Stoke Newington, Hertford, Potters Bar and Ware & Reigate) offer these services. Prices vary by size and quantity. (you can use the printing pricing bot to get a price). Currently printing etc services are NOT available in our Post Office only branches, but these will be added over the coming months.

Please have a chat with our AI bot by clicking on the AI link on the website – it can calculate your price from a few simple questions : AI Assistant Chatbot

Yes, bring your V5 log book and your certificate of MOT exemption and we can process it in branch. There is no charge for this service.

Barnet, Wealdstone, Golders Green, Stoke Newington

No, we are unable to do that as our systems cannot reprint or trace transactions without the tracking number.

No appointment needed. Walk-ins are welcome.

Yes, if under 70 bring your current licence and a passport-style photo.

Yes. Bring your old passport, a digital photo, and supporting documents.

Yes, we offer ID photos with digital codes in our full service stores. Many of other Post Office branches have photo booths (check the individual page on the website for services)

We’ll do our best to help you.

Yes, we stock D1, passport, and DVLA forms included V62 forms for lost log-books for vehicles.

Yes, visit https://www.uoe.co.uk/jobstrack

We carry stationery, packaging, gifts, and seasonal items. You can check stock availability on google for all our stores.